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Best Price in Kenya

Returns and Refund Policy

Return and Refund Policy

Effective Date: October 6, 2026

At Best Price in Kenya (operated directly by EXTREMTECH BEST PRICE LIMITED, Reg No. PVT-5QVHW65), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines clear, fair guidelines to ensure a swift and transparent resolution.

1. Operating Legal Entity

This Return and Refund Policy applies to all purchases made on www.bestpriceinkenya.com and directly through our store location. All transactions, warranty fulfillments, and refund requests are managed and executed by EXTREMTECH BEST PRICE LIMITED (PVT-5QVHW65).

2. Eligibility for Returns

Returns for a refund or direct product replacement are accepted within 3 days of delivery or physical purchase, provided all of the following conditions are met:

  • The item is in its original, unused, and undamaged condition.

  • The item is returned in its complete original factory packaging with all included manuals, cables, accessories, and documentation.

  • A valid original proof of purchase (invoice, receipt number, or M-PESA confirmation) is presented.

3. Defective, Transit-Damaged, or Incorrect Items

  • Mandatory Reporting Window: Manufacturing defects or physical damage sustained during transit must be reported to our customer support team within 24 hours of receipt.

  • Direct Resolution: Verified defective or damaged items reported within this 24-hour timeframe qualify for a prompt direct replacement or full refund without extra fees.

  • Late Reports: Defects reported after 24 hours will be processed under standard manufacturer warranty coverage.

4. Sealed Items & Software Hardware

To protect overall product integrity:

  • Items sold in factory-sealed packaging (such as smartphones, laptops, storage devices, or smart hardware) cannot be returned once opened or unsealed, unless verified to have an out-of-the-box hardware defect upon initial setup.

5. Return Shipping, Drop-offs & Restocking

  • Nairobi Drop-offs: Customers within Nairobi may bring eligible items directly to our store:

    EXTREMTECH BEST PRICE LIMITED

    Town House, Kaunda Street, Nairobi, Kenya

  • Upcountry Returns: Customers returning items from outside Nairobi must contact support prior to dispatching items back to us for carrier routing guidelines.

  • Non-Defective / Ineligible Returns: Returned items rejected upon physical inspection due to missing components, user-inflicted damage, or missing packaging may be returned to the customer or incur a restocking/handling fee of up to 15%.

6. Refund Options & Processing Timelines

Once a returned item is received, inspected, and approved by our quality control team:

  • Original Payment Method: Approved monetary refunds are issued via the original payment channel (e.g., M-PESA or bank transfer) within 3 to 5 business days.

  • Store Credit & Exchange: Alternatively, customers may opt for immediate store credit or an item exchange of equal value.

7. Support & Customer Service Contact

For return authorizations, order inquiries, or warranty claims, contact our support team directly:

  • Trading Name: Best Price in Kenya

  • Legal Entity: EXTREMTECH BEST PRICE LIMITED (Reg No. PVT-5QVHW65)

  • Physical Store: Town House, Kaunda Street, Nairobi, Kenya

  • Direct Email: sales@bestpriceinkenya.com

  • Phone / WhatsApp: 0719 383 961

  • Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM EAT